Returns and exchanges are possible within 14 days after receipt of the order in cases:
- If the size does not fit.
- If a manufacturing defect is found.
- If the wrong size is delivered.
Requirements for the goods to be returned:
- No signs of wear and use.
- Preservation of labels, tags and stickers.
Refunds:
- The order sum will be refunded after deducting the shipping cost.
- If a defect is found or the wrong size is delivered, we will reimburse the shipping cost.
- The money is transferred within 10 days after receipt of the goods in the stock.
- In case of defects or traces of use, the period of return may be extended for the time of examination.
In the case of exchange, if the size does not fit, redelivery is at the expense of the buyer. In this case, the buyer will be charged for delivery.
To apply for a refund or exchange, it is required to send a photo of the goods and the reason for the return using one of the following options:
- By email shop@teamspirit.gg .
- Via Telegram-bot.
- In the personal account of the online shop shop.teamspirit.gg .